Our Privacy Policy

This privacy policy sets out how Real Voices Ltd uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected and you can be assured that any information you give us will only be used in accordance with this privacy statement.

We reserve the right to change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th May 2018.

WHAT INFORMATION WE COLLECT

We may collect the following information:

  • name

  • contact information including email address and phone number

  • demographic information such as postcode and choir preferences

WHAT WE DO WITH THE INFORMATION WE GATHER

The information you provide when you email us or fill in the contact form on the website allows us to respond to your requests appropriately. We require this information to get in touch with you, to understand your needs and in particular for the following reasons:

  • to contact you about joining one of our choirs

  • to keep you up to date with our choir news and opportunities

  • for our internal record keeping.

  • to improve our services.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online.

USE OF THIRD PARTY DATA PROCESSORS 

We do not sell or otherwise transfer to outside parties your information, apart from sharing data with trusted partners who help us in essential functioning of our business:

When you submit your details via our website, they are processed with Engagebay CRM. We store data regarding our current or past singers using this system. Learn more about their privacy policy here.

If you pay for our services via direct debit, your data will be processed by GoCardless. Learn more about their privacy policy here.

We use Quickbooks accounting software for book keeping. Learn more about their privacy policy here.

COOKIES

Like many websites, we do use cookies. A cookie is a text file that is placed on your hard disk by a web page server. All information gathered is anonymous.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can normally change your browser setting to decline cookies if you wish to.

YOUR RIGHTS

You have the right to access and/or update your personal information, as well as the ‘right to be forgotten’ by EU law. Requests should be sent to becky@realvoices.co.uk. We do, however, reserve the right to retain any information that may be reasonably required by law (for tax purposes etc.).